# Guest Relations Executive for HAVN — SmartCrowd

Canonical: https://jobxdubai.com/jobs/li-4447009391-guest-relations-executive-for-havn
Location: Dubai, UAE (remote)
Type: full_time · Level: mid
Monthly salary: AED 10,000 to 14,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-30
Apply: https://www.linkedin.com/jobs/view/guest-relations-executive-for-havn-at-smartcrowd-4447009391?_l=en

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## Description

The Guest Relations Executive is responsible for managing the full guest communication lifecycle and operational coordination to ensure a smooth, professional, and disruption-free guest experience from pre-arrival to post-checkout. This role acts as the first line of defense between guests and operational issues.

Guest Communication & Experience

• Manage all guest communication across approved channels

• Conduct check-in and check-out calls/messages as per SOP timelines

• Proactively anticipate guest needs and address concerns before escalation

• Always maintain a professional and solution-oriented tone

Booking & Revenue Support

• Support booking inquiries and contribute to conversion

• Ensure listing details and house rules are clearly communicated

• Flag pricing or availability issues when identified

Operational Coordination

• Coordinate with housekeeping, maintenance, and GSOs

• Log, track, and follow up on all issues until closure

• Ensure zero guest-impacting issues remain unresolved during stays

• Verify unit readiness prior to check-in

Documentation & Reporting

• Ensure all interactions and issues are logged accurately

• Review inspection reports and escalate deviations

• Track maintenance reports and confirm closure

• Maintain accurate shift handovers

Escalation & Risk Control

• Escalate guest-impacting issues immediately

• Identify repeat issues for preventive action

• Do not promise outcomes outside approved authority

Requirements

Working Hours: AM Shift: 8am-5pm (Can be adjusted as and when required); Mid Shift: 1pm-10pm (Can be adjusted as and when required); PM Shift: 4pm-1am (Can be adjusted as and when required).

Working From Home: Permitted on Saturdays and/or Sundays.

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## Requirements

Working Hours: AM Shift: 8am-5pm (Can be adjusted as and when required); Mid Shift: 1pm-10pm (Can be adjusted as and when required); PM Shift: 4pm-1am (Can be adjusted as and when required). Working From Home: Permitted on Saturdays and/or Sundays.

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