# Brokerage Services Support Specialist — Futu Holdings Limited

Canonical: https://jobxdubai.com/jobs/li-4446274982-brokerage-services-support-specialist
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 5,880 to 7,840 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-06
Apply: https://www.linkedin.com/jobs/view/brokerage-services-support-specialist-at-futu-holdings-limited-4446274982?_l=en

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## Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Responsibility:

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

• Responsible for local and overseas customers/clients, the work languages used are Arabic and English

• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat

• Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals

• Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions

• Assist customers/clients with trading account registration and verification processes

• Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered

• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary

• Assist in handling and resolving customer complaint cases escalated from frontline channels, ensuring timely follow-up and proper case closure

• Responsible for proper recording, filing and organizing of customer feedback and suggestions

• Contribute to the development of customer service processes, knowledge bases, and training materials

• Perform with other ad-hoc duties as per assigned from time to time

Requirements

• Bachelor's degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center

• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry.

• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous

• Computer literacy is preferred

• Language proficiency in Arabic is a must, while English/Mandarin is advantageous

• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief

• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner

• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively

*Please note that only short-listed candidates will be contacted. Thank you.

Benefits

• Paid Time Off

• Training & Development

• Performance Bonus

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## Requirements

Bachelor's degree or above (fresh graduates with strong internship experience in finance are encouraged to apply); or Diploma holders with minimum 1-2 years of relevant work experience in brokerage/call center. Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. Language proficiency in Arabic is a must, while English/Mandarin is advantageous.

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