# Data Operation Analyst — Yallo Group

Canonical: https://jobxdubai.com/jobs/li-4446219120-data-operation-analyst
Location: Dubai, UAE (remote)
Type: contract · Level: mid
Monthly salary: AED 15,000 to 25,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-03
Apply: https://www.linkedin.com/jobs/view/data-operation-analyst-at-yallo-group-4446219120?_l=en

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## Description

Job Name:Data Operations Analyst

Job Type:Contractual

Job Location:Dubai(Hybrid)

Role Purpose:

The first line of support for the data platform's user base. Owns day-to-day handling of issues reported by business users — broken reports, data discrepancies, access requests, general 'how do I...' queries — resolving what can be resolved directly and routing genuine defects into the engineering backlog with clear diagnosis attached.

Key Responsibilities:

• Triage and resolve inbound data issues and queries raised via ticketing tool, email or chat channels

• Perform first-line investigation and root-cause analysis before escalating to engineering

• Maintain and use runbooks/knowledge base for common issues and fixes

• Manage SLAs for response and resolution across issue severities

• Handle basic data access, permissions and query support requests

• Feed recurring or systemic issues into the Delivery & Prioritisation Lead as candidate bugs/enhancements

• Communicate status and resolution back to end users clearly and promptly

• Maintain data quality/issue logs and produce recurring-theme reporting

Typical Task Breakdown:

• Daily: monitor and triage the support queue, acknowledge new tickets within SLA

• Daily: investigate and resolve straightforward data/query issues directly

• Weekly: review open ticket ageing and chase blockers

• Weekly: summarise recurring issue themes for the delivery board

• Monthly: update and expand the runbook/knowledge base with new resolved-issue patterns

• Ongoing: liaise with data owners/stewards when access or definition questions arise

• Ongoing: support ad hoc data pulls or query requests from business users within scope

Required Skills & Experience:

• Strong SQL and general data querying/debugging skills

• Experience with a ticketing/service management tool (ServiceNow, Jira Service Management, Zendesk, etc.)

• Familiarity with the organisation's core data platform(s) and warehouse structures (or fast learner if new)

• Excellent written communication — able to explain technical issues to non-technical users

• Methodical troubleshooting approach; comfortable working independently on ambiguous issues

• Basic understanding of data governance/access control principles

Experience Level:

• 2-4 years in a data support, data operations, BI support or similar analyst-facing role.

Success Measures:

• SLA adherence on response and resolution times

• High first-contact resolution rate without unnecessary escalation

• Reduction in repeat/recurring issues through knowledge base and escalation quality.

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## Requirements

Required Skills & Experience:
- Strong SQL and general data querying/debugging skills
- Experience with a ticketing/service management tool (ServiceNow, Jira Service Management, Zendesk, etc.)
- Familiarity with the organisation's core data platform(s) and warehouse structures (or fast learner if new)
- Excellent written communication — able to explain technical issues to non-technical users
- Methodical troubleshooting approach; comfortable working independently on ambiguous issues
- Basic understanding of data governance/access control principles

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