# Customer Service Representative — Sharaf DG

Canonical: https://jobxdubai.com/jobs/li-4445359656-customer-service-representative
Location: Dubai, UAE
Type: full_time · Level: entry
Monthly salary: AED 5,000 to 6,500 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-26
Apply: https://www.linkedin.com/jobs/view/customer-service-representative-at-sharaf-dg-4445359656?_l=en

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## Description

Job Responsibilities:

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.

• Provide detailed information about plan features, benefits, and pricing to potential clients.

• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.

• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.

• Identify and assess customers’ needs to achieve satisfaction

• Follow communication procedures, guidelines, and policies

• Take the extra mile to engage customers. Respond promptly to customer inquiries.

• Recognize, document, and alert the team leader of trends in customer calls.

• Acknowledging and resolving customer complaints.

• Take the extra mile to engage customers. Respond promptly to customer inquiries.

• Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Providing feedback on the efficiency of the customer service process.

Requirements

Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.

Educational Qualification : Graduate/Diploma (Mandatory)

Age : Below 30 years

Skills & Abilities:

• Excellent verbal and written communication skills

• Strong team player.

• Listening Skills.

• Multi-tasking.

• Problem solver

• Computer proficiency

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## Requirements

Experience (Yrs & Field): Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk. Educational Qualification: Graduate/Diploma (Mandatory). Age: Below 30 years.

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