# L2 - IT Support Engineer - Arabic Speaker — IBT: No. 1 BPO Company in Middle East

Canonical: https://jobxdubai.com/jobs/li-4444533522-l2-it-support-engineer-arabic-speaker
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 6,500 to 6,500 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-30
Apply: https://www.linkedin.com/jobs/view/l2-it-support-engineer-arabic-speaker-at-ibt-no-1-bpo-company-in-middle-east-4444533522?_l=en

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## Description

• Primary responsibility is End User Support;

• The engineer should be proficient in supporting both Windows (60%) and Mac (40%) devices.

• Ensure end-user systems are functioning properly, including:

• Windows updates

• System health checks

• Backup verification

• General troubleshooting

• Handle routine desktop support issues such as:

• Printer and paper jam issues

• Printer driver installation/configuration

• Basic hardware and software troubleshooting

• Be familiar with the company's business applications, particularly:

• Visual Dolphin (VD Dolphin) software installation and configuration.

• For new employee onboarding:

• Prepare the laptop/desktop.

• Join the device to the domain.

• Install Visual Dolphin software.

• Configure shortcuts to shared folders.

• Ensure the device is fully ready for use.

• For new user creation:

• Complete the required documentation/forms.

• Submit the forms for processing.

• The IT Manager will create the user accounts.

• Perform basic Active Directory tasks, such as password resets.

• Configure the telephone system for new employees by assigning or renaming extensions.

• The role is primarily focused on desktop support, user assistance, and routine IT operations rather than advanced infrastructure management.

• Preference: We prefer an engineer who can speak Arabic to better support their users.

IT Knowledge:

· The Engineer should resolve assigned desktop issues and tasks.

· End user support and managing Helpdesk.

· Excellent knowledge on MS Windows 10 & 11 operating system.

· Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.

· Basic knowledge on MS Windows Server 2012, 2016, 2019, 2022.

· Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.

· Knowledge on Server Infrastructure for 2012 to 2022.

· Knowledge of troubleshooting on Windows & MAC Systems.

· Installation & troubleshooting of MS Office products.

· Strong troubleshooting knowledge of Outlook, Email issues.

· Strong Knowledge and experience on O365 Management Portal & Licensing.

· Knowledge and experience on SharePoint and OneDrive.

· Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.

· Ability to install/configure & troubleshoot various types of printers.

· Ability to configure email accounts, outlook on PC & Mobile devices.

· Knowledge on various Backup Technologies.

· Understanding of Windows Servers & Hyper-V, Virtualization.

· Knowledge of Video Conferencing systems & Configurations in Meeting Rooms.

· Knowledge on CCTV, NVR, DVR configuration and settings.

· Demonstrate proactive approach. Identify and suggest possible improvements on procedures.

· Carry out preventive maintenance as per the scheduled calendar.

· Knowledge on Assets Management, Assets & Inventory Documentation.

· Excellent attitude towards user support & possess strong communication skills.

Work Experience:

4+ Years.

Certification:

MCSE / MCP / MCITP

MCSA

CCNA

Language:

Arabic, English

Location:

Dubai.

Salary:

6,500 AED Per Month.

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## Requirements

Work Experience: 4+ years. Certifications: MCSE / MCP / MCITP, MCSA, CCNA. Language: Arabic and English proficiency.

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