# Front Desk Receptionist — Grosvenor House, a Luxury Collection Hotel, Dubai

Canonical: https://jobxdubai.com/jobs/li-4444520895-front-desk-receptionist
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 9,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-30
Apply: https://www.linkedin.com/jobs/view/front-desk-receptionist-at-grosvenor-house-a-luxury-collection-hotel-dubai-4444520895?_l=en

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## Description

We are seeking an elegant, professional, and customer-focused Receptionist to join our luxury hotel team. As the first point of contact for our distinguished guests, you will deliver personalized service, ensure seamless check-in and check-out experiences, and maintain the highest standards of hospitality. The ideal candidate possesses outstanding communication skills, exceptional attention to detail, and a passion for creating memorable guest experiences.

Key Roles & Responsibilities

Guest Relations

• Welcome guests with warmth, professionalism, and genuine hospitality.

• Provide personalized assistance and information regarding hotel facilities, services, and local attractions.

• Build positive relationships with guests to ensure exceptional satisfaction and loyalty.

• Address guest inquiries, requests, and complaints promptly and professionally.

Front Desk Operations

• Manage guest check-in and check-out procedures efficiently and accurately.

• Verify guest information, process payments, and issue room keys.

• Handle room reservations, amendments, cancellations, and special requests.

• Maintain accurate guest records using the Property Management System (PMS).

Communication & Coordination

• Answer incoming telephone calls and email inquiries in a courteous manner.

• Coordinate with Housekeeping, Concierge, Food & Beverage, and other departments to meet guest requirements.

• Communicate VIP arrivals, special requests, and operational updates effectively.

Administrative Duties

• Prepare daily reports and maintain front office documentation.

• Process billing transactions and reconcile guest accounts.

• Monitor room availability and occupancy status.

• Ensure compliance with hotel policies, procedures, and brand standards.

Service Excellence

• Anticipate guest needs and deliver proactive service.

• Uphold luxury hospitality standards and maintain a professional appearance at all times.

• Promote hotel amenities, restaurants, spa services, and special offers to enhance guest experiences.

Required Experience

• Minimum 2-3 years of experience in Front Office, Reception, Guest Services, or a similar role within a luxury hotel, resort, or premium hospitality environment.

• Experience using hotel management systems such as Opera PMS

• Proven ability to handle high-profile guests and deliver exceptional customer service.

• Experience working in a fast-paced, multicultural environment.

Education & Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.

• Additional certifications in Customer Service or Hospitality are advantageous.

• Proficiency in Microsoft Office applications.

• Fluent in English; additional languages are highly desirable.

Required Competencies

• Exceptional customer service and interpersonal skills.

• Excellent verbal and written communication.

• Professional appearance and grooming standards.

• Strong organizational and multitasking abilities.

• Problem-solving and conflict resolution skills.

• Ability to work flexible shifts, including weekends, holidays, and evenings.

• High level of integrity, confidentiality, and attention to detail.

What We Offer

• Competitive salary and service benefits.

• Luxury hospitality work environment.

• Career growth and professional development opportunities.

• Training programs and employee recognition initiatives.

• Employee discounts on hotel services and facilities.

Join our team and be part of delivering world-class hospitality experiences where every guest feels valued, welcomed, and inspired.

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## Requirements

Required Experience: Minimum 2-3 years of experience in Front Office, Reception, Guest Services, or a similar role within a luxury hotel, resort, or premium hospitality environment. Experience using hotel management systems such as Opera PMS. Proficient in handling high-profile guests and delivering exceptional customer service. Experience working in a fast-paced, multicultural environment.

Education & Qualifications: Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field. Additional certifications in Customer Service or Hospitality are advantageous. Proficiency in Microsoft Office applications. Fluent in English; additional languages are highly desirable.

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