# Senior Project Manager / SDM — BlackStone eIT

Canonical: https://jobxdubai.com/jobs/li-4443951512-senior-project-manager-sdm
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 25,000 to 45,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-22
Apply: https://www.linkedin.com/jobs/view/senior-project-manager-sdm-at-blackstone-eit-4443951512?_l=en

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## Description

• Prepare and maintain the Mobilisation , transition and service management plan, including dependencies, risks, milestones and readiness criteria

• Lead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with BlackstoneEIT Project Manager and designated stakeholders

• Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement

• Ensure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths

• Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities

• Maintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates

• Control scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process

• Coordinate with Blackstone technical practices and third parties where specialist support is required

Requirements

Minimum Experience and Qualifications

• Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams

• Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting

• ITIL 4 Managing Professional or equivalent service management certification preferred

• PMP or PRINCE2 Practitioner preferred

• Strong written and verbal English; Arabic is strongly preferred for this client-facing role

Preferred Profile

• Previous experience delivering services to UAE government entities

• Working knowledge of TDRA and related federal hosting, connectivity and approval processes

• Experience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support

Expected Contribution

• Mobilisation milestones and dependencies are managed transparently and escalated early

• Service reporting is accurate, timely and aligned with the mutually confirmed SLA/KPI schedule

• Client decisions, risks, actions and scope changes are documented and governed

• Blackstone teams operate as one coordinated delivery unit

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## Requirements

Minimum Experience and Qualifications

- Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams
- Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting
- ITIL 4 Managing Professional or equivalent service management certification preferred
- PMP or PRINCE2 Practitioner preferred
- Strong written and verbal English; Arabic is strongly preferred for this client-facing role

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