# IT Support Engineer/Agent (Syrian-Jordanian - Indian) — BlackStone eIT

Canonical: https://jobxdubai.com/jobs/li-4443906618-it-support-engineer-agent-syrian-jordanian-indian
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 9,000 to 15,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-22
Apply: https://www.linkedin.com/jobs/view/it-support-engineer-agent-syrian-jordanian-indian-at-blackstone-eit-4443906618?_l=en

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## Description

• Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures

• Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications

• Provide user-account, access, password and Microsoft 365 support within approved identity and security controls

• Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records

• Support meeting rooms, conferencing equipment and common workplace technology

• Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information

• Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement

• Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations

• Support agreed user onboarding/offboarding and office-move activities

• Work from different offices or emirates when assigned through the agreed operational schedule

Requirements

• Minimum 5 years of professional end-user computing, desktop support or service support experience

• Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications

• Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools

• ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred

• Professional customer-service skills, clear ticket documentation and the ability to work independently onsite

• Arabic and English communication skills are strongly preferred for user-facing support

Preferred Profile

• Previous experience providing onsite support within UAE government entities

• Working knowledge of TDRA-related access, connectivity or government technology-support processes

• Experience supporting users across multiple offices and coordinating priority incidents

Expected Contribution

• Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA

• Users receive professional, consistent support across all assigned locations

• Asset, endpoint and resolution records remain accurate and auditable

• Recurring issues and knowledge gaps are documented and reduced over time

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## Requirements

Minimum 5 years of professional end-user computing, desktop support or service support experience. Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications. Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools. ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred. Professional customer-service skills, clear ticket documentation and the ability to work independently onsite. Arabic and English communication skills are strongly preferred for user-facing support.

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