# Customer Service Officer — RAKBANK

Canonical: https://jobxdubai.com/jobs/li-4443501956-customer-service-officer
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 9,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-21
Apply: https://www.linkedin.com/jobs/view/customer-service-officer-at-rakbank-4443501956?_l=en

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## Description

Job Description

What You’ll Be Doing

Customer Service & Operations

• Deliver excellent customer service to both external and internal customers, ensuring tasks are completed accurately and within set timelines.

• Provide guidance, advice, and solutions to customer queries in line with the Staff Code of Conduct.

• Act as custodian for key deliverables such as debit/credit cards, cheque books, account letters, digital access cards, and related customer documents.

• Support the smooth daily operation of the branch by performing assigned tasks under the supervision of the Line Manager.

Compliance & Process Adherence

• Ensure full adherence to bank policies, SOPs, service standards, and regulatory requirements.

• Maintain awareness of the branch’s Business Continuity Plan (BCM) and take appropriate action during disruptions.

Digital & Service Efficiency

• Drive digital migration, encouraging customers to adopt digital banking channels.

• Monitor and coordinate initiatives, supporting streamlined service delivery and contributing to departmental performance.

Teamwork & Continuous Improvement

• Collaborate with colleagues across functions to achieve shared goals.

• Identify opportunities to improve processes, enhance knowledge, and strengthen team performance

What We’re Looking For

Education: Bachelor Degree in any related field

Experience: Minimum 3 years experience in a Customer Service role

Skills

• Analytical Thinking

• Teamwork & Collaboration

• Customer Orientation

• Ability to work with defined policies and procedures

• Strong commitment to accuracy, compliance, and service excellence

• Effective communication skills with the ability to advise, support, and collaborate with colleagues and customers

• Ability to handle structured and routine interactions professionally

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## Requirements

Education: Bachelor Degree in any related field
Experience: Minimum 3 years experience in a Customer Service role

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