# Customer Service Team Leader – FMCG/ Distribution — TASC Outsourcing

Canonical: https://jobxdubai.com/jobs/li-4442298364-customer-service-team-leader-fmcg-distribution
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 17,000 to 26,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-21
Apply: https://www.linkedin.com/jobs/view/customer-service-team-leader-%E2%80%93-fmcg-distribution-at-tasc-outsourcing-4442298364?_l=en

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## Description

• Job Title - Customer Service Team Leader – FMCG/ Distribution

• Type – Permanent

• Work Location – Dubai

• Mandatory – Min 5-6 years of experience in Customer Service or Call Centre operations, with a strong background in FMCG distribution or high-volume order management, handling bulk order processing and customer escalations effectively.

Responsibilities:

• Lead and manage a team of 8–10 Customer Service Representatives, ensuring high productivity and service standards in a fast-paced environment.

• Oversee the accurate and timely processing of 300+ customer orders per day, including manual entry of bulk orders and Local Purchase Orders (LPOs).

• Handle customer, warehouse, and delivery-related queries and escalations, ensuring timely issue resolution and seamless order fulfillment.

• Act as the key liaison between team members, management, and cross-functional stakeholders including Sales, Warehouse, Supply Chain, and Logistics teams.

• Monitor order processing accuracy, quality standards, and team performance to maintain excellent customer satisfaction levels.

• Conduct regular coaching, training, and performance reviews to support team development and continuous improvement.

• Analyze operational reports and identify process improvement opportunities to enhance productivity, efficiency, and service delivery.

• Ensure adherence to service level agreements (SLAs), operational procedures, and customer-specific order processing requirements while performing effectively in a high-pressure FMCG distribution environment.

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## Requirements

Min 5-6 years of experience in Customer Service or Call Centre operations, with a strong background in FMCG distribution or high-volume order management, handling bulk order processing and customer escalations effectively.

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