# IT Support Engineer (NOC L1) — VaporVM

Canonical: https://jobxdubai.com/jobs/li-4442211314-it-support-engineer-noc-l1
Location: Dubai, UAE
Type: full_time · Level: junior
Monthly salary: AED 7,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-20
Apply: https://www.linkedin.com/jobs/view/it-support-engineer-noc-l1-at-vaporvm-4442211314?_l=en

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## Description

Job Title: IT Support Engineer L1

Location: Dubai, United Arab Emirates

Experience: 1–3 Years

We are seeking a proactive IT Support Engineer L1 to provide first-line technical support and ensure the smooth operation of IT infrastructure and end-user services. The ideal candidate will have experience in IT support, helpdesk operations, or NOC monitoring, with strong troubleshooting skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Provide Level 1 technical support for end-users, systems, and IT infrastructure.

• Monitor IT systems and respond to alerts using enterprise monitoring tools.

• Log, prioritize, and resolve incidents and service requests through ITSM platforms.

• Perform basic troubleshooting of network, server, and desktop-related issues.

• Escalate complex incidents to Level 2/3 support teams when required.

• Maintain accurate documentation of incidents, resolutions, and operational activities.

• Collaborate with internal teams to ensure timely issue resolution and service continuity.

Requirements

• 1–3 years of experience in IT operations, Helpdesk, or NOC monitoring.

• Exposure to enterprise monitoring tools.

• Basic knowledge of networking and Windows/Linux server environments.

• Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy.

• Strong problem-solving, communication, and teamwork skills.

• Business proficiency in Arabic (spoken and written) is mandatory.

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## Requirements

1–3 years of experience in IT operations, Helpdesk, or NOC monitoring.
Exposure to enterprise monitoring tools.
Basic knowledge of networking and Windows/Linux server environments.
Hands-on experience with ITSM tools such as ServiceNow or BMC Remedy.
Strong problem-solving, communication, and teamwork skills.
Business proficiency in Arabic (spoken and written) is mandatory.

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