# Team Leader - Customer Service — TASC Outsourcing

Canonical: https://jobxdubai.com/jobs/li-4442020279-team-leader-customer-service
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 12,000 to 12,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-20
Apply: https://www.linkedin.com/jobs/view/team-leader-customer-service-at-tasc-outsourcing-4442020279?_l=en

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## Description

• Job Title – Team Leader - Customer Service

• Type - Permanent

• Work Location – Dubai

• Salary – AED 12000

Job description:

Key Responsibilities

• Lead and motivate the Customer Service team, providing daily direction and support

• Monitor order flow, ensure same-day processing, and manage cut-off compliance

• Handle escalated customer complaints and resolve complex issues

• Conduct call audits, drive quality improvements, and manage underperformance through CAPA plans

• Generate performance reports and conduct VOC (Voice of Customer) analysis

• Coordinate last-mile delivery logistics with cross-functional teams

• Train, coach, and conduct performance reviews for team members

• Prepare rosters and manage day-to-day team operations

Required Qualifications

• Bachelor's degree

• 5+ years of customer service experience (contact centre, ecommerce, or start-up environment preferred)

• Minimum 2 years of people management experience

• Advanced MS Office skills (Excel, Word, PowerPoint)

• Strong data analysis and insight-generation capabilities

• Excellent verbal and written communication skills

Skills:

• Customer Service Management

• Team Leadership

• People Management

• Call Center Operations

• Order Management

• Escalation Management

• Process Improvement

• Root Cause Analysis (CAPA)

• Voice of Customer (VOC) Analysis

• Customer Journey Mapping

• Data Analysis

• Performance Management

• Coaching & Employee Development

• Microsoft Excel

• Salesforce

• Tableau

• Magento

• Logistics Coordination

• Supply Chain Coordination

• Customer Satisfaction (CSAT)

• Net Promoter Score (NPS)

• First Contact Resolution (FCR)

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## Requirements

Bachelor's degree
5+ years of customer service experience (contact centre, ecommerce, or start-up environment preferred)
Minimum 2 years of people management experience
Advanced MS Office skills (Excel, Word, PowerPoint)
Strong data analysis and insight-generation capabilities
Excellent verbal and written communication skills

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