# Customer Service Representative — The Arab Lens

Canonical: https://jobxdubai.com/jobs/li-4441391584-customer-service-representative
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 9,000 to 14,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-18
Apply: https://www.linkedin.com/jobs/view/customer-service-representative-at-the-arab-lens-4441391584?_l=en

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## Description

Our client is a customer-focused organization committed to delivering exceptional service and building lasting relationships with its clients. As part of its continued growth, the company is looking to appoint a Customer Service Representative who can serve as the first point of contact for customers while ensuring a consistently positive service experience.

The Role

The Customer Service Representative will be responsible for handling customer inquiries, resolving service-related issues, processing requests, and maintaining high levels of customer satisfaction. The successful candidate will demonstrate excellent communication skills, patience, and a genuine commitment to delivering outstanding customer experiences while supporting the organization’s service standards.

Responsibilities

• Respond to customer inquiries via phone, email, and digital communication channels.

• Handle customer requests efficiently while ensuring a professional and courteous experience.

• Resolve complaints promptly or escalate complex issues to the appropriate departments.

• Process customer orders, service requests, and account updates accurately.

• Maintain accurate records of customer interactions within the CRM system.

• Follow up with customers to ensure issues have been resolved satisfactorily.

• Coordinate with internal departments to facilitate timely customer support.

• Monitor service quality and identify opportunities for process improvement.

• Contribute to achieving customer satisfaction and service performance targets.

• Stay informed about company products, services, and policies to provide accurate information.

Qualifications

• Bachelor’s degree or Diploma in Business Administration or a related field.

• 2+ years of experience in customer service or client support.

• Excellent verbal and written communication skills.

• Strong problem-solving and conflict resolution abilities.

• Customer-focused mindset with a professional attitude.

• Experience using CRM platforms is preferred.

• Good organizational and multitasking skills.

• Fluency in English is required; Arabic would be an advantage.

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## Requirements

Bachelor’s degree or Diploma in Business Administration or a related field.
2+ years of experience in customer service or client support.
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Customer-focused mindset with a professional attitude.
Experience using CRM platforms is preferred.
Good organizational and multitasking skills.
Fluency in English is required; Arabic would be an advantage.

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