# Customer Service Executive - FX, CFD — Confidential Careers

Canonical: https://jobxdubai.com/jobs/li-4440532808-customer-service-executive-fx-cfd
Location: Dubai, UAE
Type: full_time · Level: entry
Monthly salary: AED 8,000 to 12,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-14
Apply: https://www.linkedin.com/jobs/view/customer-service-executive-fx-cfd-at-confidential-careers-4440532808?_l=en

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## Description

About the role

We are looking for a motivated and reliable Customer Service Executive to join our team in Dubai.

In this role, you will support clients with their day-to-day queries and help ensure a smooth overall experience. You will also work closely with internal teams to ensure requests are handled efficiently.

This role suits someone who is organized, responsive, and comfortable working in a fast-paced environment.

Key Responsibilities

• Respond to client queries in a clear and professional manner

• Assist clients with platform access and general usage

• Follow up on open requests and ensure timely handling

• Coordinate with internal teams such as Compliance and Sales when needed

• Guide clients to the appropriate team or entity for account-related matters

• Maintain accurate and up-to-date client records

• Escalate complex or sensitive issues when required

• Support improvements in overall client service

Requirements:

• Bachelor’s degree in Business, Finance, or a related field

• Previous experience in customer service is preferred

• Strong communication skills in Arabic and English

• Ability to work under pressure and manage multiple tasks

• Good attention to detail and problem-solving skills

• Interest in financial markets is an advantage

• Familiarity with CRM systems is a plus

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## Requirements

Bachelor’s degree in Business, Finance, or a related field

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