# Accountant — Shipa

Canonical: https://jobxdubai.com/jobs/li-4440009990-accountant
Location: Dubai, UAE
Type: full_time · Level: junior
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-13
Apply: https://www.linkedin.com/jobs/view/accountant-at-shipa-4440009990?_l=en

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## Description

Job Brief:

We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.
Your Responsibilities:

Account Support - eCommerce & Cross-Border

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.

• Support in executing strategic account plans and onboarding new clients.

• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.

• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.

• Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

• Assist in identifying upsell and cross-sell opportunities within existing accounts.

• Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.

• Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

• Act as a first point of contact for day-to-day client queries and service-level concerns.

• Develop a strong understanding of each client's logistics requirements and business model.

• Escalate complex issues with a clear summary and recommended resolution.

• Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

• Maintain and update CRM data, sales pipelines, and activity reports consistently.

• Prepare weekly account status updates and performance dashboards for senior review.

• Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

• Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.

• Support representation at industry events, trade shows, and client meetings as required.

Requirements

Your Qualifications:

• Bachelor's degree in Business, Logistics, Marketing, or a related field.

• 1-3 years of experience in account management, logistics coordination, or client-facing sales roles.

• Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage.

• Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace.

• Strong communication skills in English.

Your Competencies:

Technical

• Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping.

• Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous.

• Ability to analyze account data and produce clear performance summaries.

• Proficiency in CRM usage and data entry discipline.

Behavioral

• Client-first mindset with strong service orientation.

• Organised, detail-oriented, and able to manage multiple accounts simultaneously.

• Proactive communicator who escalates issues with solutions, not just problems.

• Collaborative team player who works effectively across departments.

• Learning agility - eager to develop product knowledge and industry expertise quickly.

• Resilience and composure when managing demanding clients or tight deadlines.

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## Requirements

Bachelor's degree in Business, Logistics, Marketing, or a related field. 1-3 years of experience in account management, logistics coordination, or client-facing sales roles. Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace. Strong communication skills in English.

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