# Guest Relations Officer — Unity Star Import and Export FZE LLC

Canonical: https://jobxdubai.com/jobs/li-4439162312-guest-relations-officer
Location: Dubai, UAE
Type: full_time · Level: entry
Monthly salary: AED 2,500 to 3,500 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-13
Apply: https://www.linkedin.com/jobs/view/guest-relations-officer-at-unity-star-import-and-export-fze-llc-4439162312?_l=en

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## Description

About The Opportunity

Operating at the intersection of luxury hospitality and high-touch client services in the United Arab Emirates, we deliver world-class guest experiences for premium clientele across hospitality, corporate, and VIP engagement sectors. Our team thrives on creating unforgettable moments through proactive service, cultural intelligence, and seamless coordination — turning first-time visitors into lifelong advocates.

Role & Responsibilities

• Act as the primary point of contact for guests across all touchpoints — from check-in to departure — ensuring a warm, personalized, and efficient experience.

• Anticipate guest needs by proactively offering solutions, upgrades, or recommendations tailored to preferences and cultural expectations.

• Resolve guest concerns swiftly and diplomatically, escalating when necessary while maintaining brand integrity and service excellence.

• Coordinate with housekeeping, front desk, concierge, F&B, and management to ensure operational alignment and seamless service delivery.

• Maintain accurate logs of guest interactions, feedback, and special requests using CRM or property management systems.

• Represent the brand with poise and professionalism during high-profile visits, events, or emergencies — embodying UAE hospitality standards.

Skills & Qualifications

• Must-Have

• Fluent English (written & spoken) — mandatory for global guest communication

• Experience with Opera PMS or similar property management systems

• Proven track record in hospitality guest services (hotels, resorts, or luxury venues)

• Exceptional interpersonal and conflict-resolution skills

• Strong cultural sensitivity and adaptability to diverse guest profiles

• Ability to multitask under pressure with high attention to detail

• Preferred

• Arabic language proficiency — highly valued for local guest engagement

• Familiarity with VIP protocol or concierge-level service delivery

• Previous exposure to UAE hospitality standards or five-star properties

Benefits & Culture Highlights

• Competitive salary + allowances aligned with UAE market benchmarks

• Opportunity to work with high-net-worth individuals and global travelers

• Growth path into senior guest experience, VIP services, or operations leadership

Skills: property management,property management systems,service delivery,guest relations officer

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## Requirements

Fluent English (written & spoken). Experience with Opera PMS or similar property management systems. Proven hospitality guest services experience (hotels, resorts, or luxury venues).

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