# Customer Service Supervisor — GAC Group

Canonical: https://jobxdubai.com/jobs/li-4438997965-customer-service-supervisor
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 18,000 to 24,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-12
Apply: https://www.linkedin.com/jobs/view/customer-service-supervisor-at-gac-group-4438997965?_l=en

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## Description

• Support the sales process by providing timely, error-free quotes that contribute to revenue generation.

• Ensure and enable the customer service team responds to customer inquiries and complaints accurately and within agreed timeframes, maintaining a customer-focused approach.

• Maintain and develop strong working relationships with global agents, across all regions, to support collaboration and business growth.

• Lead and guide customer service team members to ensure efficient quotation preparation, accurate cost analysis, and consistent service standards.

• Oversee RFQs and tender submissions to ensure accurate pricing, complete documentation, and timely submission in line with requirements.

• Build and strengthen relationships with service providers while identifying improved agents and suppliers to ensure high service quality and competitive offerings.

• Minimum 5 years’ experience in the same role.

• Graduate of any management-related courses.

• Good negotiation, time-management, multi-tasking skills

• Excellent English communication skills.

• Proficient with MS Office applications and able to learn new software quickly.

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## Requirements

Minimum 5 years’ experience in the same role. Graduate of any management-related courses. Good negotiation, time-management, multi-tasking skills. Excellent English communication skills. Proficient with MS Office applications and able to learn new software quickly.

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