# Retail Manager — A. Lange & Söhne

Canonical: https://jobxdubai.com/jobs/li-4424204102-retail-manager
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 18,000 to 32,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-07
Apply: https://www.linkedin.com/jobs/view/retail-manager-at-a-lange-s%C3%B6hne-4424204102?_l=en

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## Description

Key Responsibilities

1. Retail Performance & Sales Management

• Drive sales performance and achievement of annual, quarterly, and monthly targets across all locations (The Grove ADH, Mall of the Emirates, Qatar, South Africa).

• Monitor KPIs including sales, productivity, conversion rate, average transaction value, units per transaction, CRM performance, and client retention.

• Analyze business trends and implement action plans to maximize sales opportunities.

• Conduct regular performance reviews with boutique managers and retail teams.

• Ensure consistent execution of commercial strategies and retail initiatives.

2. Boutique Operations

• Oversee daily operations of all boutiques and POS locations.

• Ensure compliance with company policies, procedures, and operational guidelines.

• Maintain excellence in store presentation, visual merchandising, housekeeping, and security standards.

• Monitor inventory management, stock accuracy, and stock movement.

• Ensure efficient management of repairs, after-sales service, and customer requests.

3. Client Experience & CRM

• Champion an exceptional luxury client experience across all markets.

• Ensure consistent application of clienteling and CRM strategies.

• Monitor client acquisition, retention, reactivation, and database quality.

• Support boutique teams in developing relationships with top clients and VIPs.

• Review client feedback and implement improvement initiatives.

4. Team Leadership & Development

• Lead, coach, and develop boutique managers and retail teams.

• Establish clear objectives and performance expectations.

• Conduct regular store visits, coaching sessions, and performance evaluations.

• Identify talent and succession planning opportunities.

• Foster a culture of accountability, teamwork, and continuous improvement.

5. Dealer & Partner Management

• Act as the primary retail contact for the dealer-operated boutique in Qatar and the POS in South Africa.

• Ensure partner compliance with brand standards and operational requirements.

• Conduct regular business reviews with dealer management.

• Monitor sales performance, stock levels, client development, and staff training.

• Support dealers in implementing brand initiatives and commercial programs.

6. Retail Excellence & Brand Standards

• Ensure boutiques consistently reflect the brand’s luxury positioning.

• Conduct retail audits and implement corrective action plans.

• Monitor mystery shopping results and client satisfaction metrics.

• Ensure compliance with visual merchandising, product display, and service standards.

• Coordinate implementation of new retail concepts and brand guidelines.

7. Inventory & Product Management

• Collaborate with supply chain and merchandising teams on stock allocation.

• Monitor inventory health and product availability.

• Optimize stock rotation and replenishment.

• Identify risks related to slow-moving stock and propose corrective actions.

• Support product launches and special editions allocation strategy.

8. Events & Commercial Activations

• Support planning and execution of boutique events, product launches, and client activations.

• Ensure boutiques effectively leverage events to generate sales opportunities and strengthen client relationships.

• Monitor event ROI and follow-up activities.

9. Reporting & Business Analysis

• Prepare weekly, monthly, and quarterly retail performance reports.

• Present business reviews and recommendations to Regional Management.

• Identify opportunities and risks through data analysis.

• Provide market insights and competitive intelligence.

10. Cross-Functional Collaboration

• Work closely with Commercial team (HQ), Marketing, CRM, Finance, Supply Chain, HR, and Customer Service teams.

• Ensure alignment between commercial objectives and retail execution.

• Support implementation of regional and global initiatives.

Key Performance Indicators (KPIs)

Commercial

• Sales target achievement (%)

• Boutique profitability

• Average transaction value

• Conversion rate

• Units per transaction

• etc...

Client Development

• CRM capture rate

• New client acquisition

• Repeat purchase rate

• Client retention rate

• VIP client engagement

Operations

• Inventory accuracy

• Audit compliance score

• Mystery shopping results

• Service quality indicators

• After-sales service turnaround

People

• Employee engagement

• Staff turnover

• Training completion

• Individual development plans

• Succession readiness

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