# IVR / HCS Operation Support Engineer — Anotech

Canonical: https://jobxdubai.com/jobs/li-4390003401-ivr-hcs-operation-support-engineer
Location: Doha, Qatar
Type: full_time · Level: mid
Monthly salary: AED 15,135 to 22,198 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-09
Apply: https://www.linkedin.com/jobs/view/ivr-hcs-operation-support-engineer-at-anotech-4390003401?_l=en

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## Description

Job Purpose:

Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.

Qualifications And Experience:

• Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.

• Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.

• Understanding for Network Design / Call routing / PRI / BRI.

• Understanding for Telecom Environment & Connectivity & Call flows.

• Basic understanding for IP -Networking.

• Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony.

• Understanding for ICM Scripting & Call manager

• Voice Gateway Configuration.

Skillset:

• SQL Server

• CVP

• Quality Management and Call Recording in contact Center.

• Interpersonal skills

• Team orientation

• Communication skills

• Technology understanding capability

• Project and staff management

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## Requirements

Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience. Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing. Understanding for Network Design / Call routing / PRI / BRI. Understanding for Telecom Environment & Connectivity & Call flows. Basic understanding for IP -Networking. Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony. Understanding for ICM Scripting & Call manager. Voice Gateway Configuration.

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