# Senior Crew — Apparel Group

Canonical: https://jobxdubai.com/jobs/li-4375681736-senior-crew
Location: Manama, Bahrain
Type: full_time · Level: senior
Monthly salary: AED 3,409 to 4,383 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-05
Apply: https://www.linkedin.com/jobs/view/senior-crew-at-apparel-group-4375681736?_l=en

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## Description

POSITION OBJECTIVE

• The position is responsible for generating sales and deliver customer service at its best.

• Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.

Key Responsibilities

Hospitality And Guest Service

• Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.

• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.

• Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.

• Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.

• Uses proper procedures to ensure the accuracy of every order for every guest.

• Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.

• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.

• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.

• Listens carefully to guests and apologizes for the experience in the case of a complaint.

Store Operations

• Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.

• Prepares all products as required, following the order monitor to ensure the accuracy of every order.

• Communicates showcase and product needs to ensure proper product availability for guests.

• Regularly takes temperatures of the required products and records in the Time & Temperature Log.

Policies And Procedures

• Participates in and attends all store meetings and other related functions.

• Follows all restaurant policies, procedures and standards.

• Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.

• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering

• Receives payment by cash, credit cards, vouchers or automatic debits.

• Issue receipts, refunds, or change to the customers correctly.

• Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.

• Maintain clean and orderly checkout areas.

Health & Safety

• Works in compliance with occupational health and safety legislation.

• Knows, understands and follows safe work practices and procedures.

• Uses or wears personal protective equipment or clothing as required.

• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.

• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

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