# Support Engineer — BlackStone eIT

Canonical: https://jobxdubai.com/jobs/db697e3f-support-engineer
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 9,000 to 14,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-02-17
Apply: https://jobs.workable.com/view/t6s1Gu3YeWi6sBYzTCU1Wp/support-engineer-in-dubai-at-blackstone-eit

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## Description

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

Key Responsibilities
- Deliver exceptional technical support to our clients by resolving hardware and software issues.
- Analyze and troubleshoot technical problems, documenting solutions for future reference.
- Provide guidance on system configurations, software installations, and updates.
- Maintain and update support documentation to ensure accuracy and ease of use.
- Collaborate with product teams to relay customer feedback and suggest enhancements.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Train customers on using our products effectively and address any concerns promptly.

## Requirements

- Degree in Computer Science, Engineering, or a related field.
 - A minimum of 2 years of experience in technical support or help desk roles.
 - Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
 - Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
 - Strong communication skills with the ability to convey technical information to non-technical users.
 - Experience with ticketing systems and customer relationship management software.
 - Excellent problem-solving skills and a proactive approach to challenges.
 - Customer-oriented mindset, with a focus on delivering high-quality support.
 - Ability to work collaboratively in a fast-paced environment.
 - General knowledge of cloud services and virtualization is a plus.

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