# Application Support Engineer L2 & L3 — BlackStone eIT

Canonical: https://jobxdubai.com/jobs/d4a07185-application-support-engineer-l2-l3
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 9,000 to 17,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-24
Apply: https://jobs.workable.com/view/sfRntyE5skVSMuxyzWkTrJ/application-support-engineer-l2-%26-l3-in-dubai-at-blackstone-eit

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## Description

Application Support Engineer L2 & L3 — BlackStone eIT

Location: Dubai, UAE

## Requirements

Key Responsibilities
 • Monitor application availability and operational health and respond to incidents and service requests. 
• Investigate application errors, logs, integrations and configuration issues and coordinate resolution across teams.
 • Provide L2/L3 support and manage escalations to vendors or development teams where required. 
• Support approved releases, configuration changes, deployment validation, UAT coordination and production checks.
 • Maintain application runbooks, known-error records, support procedures and service catalogue information. 
• Conduct root-cause analysis and recommend preventive or improvement actions. 
• Coordinate access and production support in line with security, segregation-of-duties and change controls. 
• Identify requests that constitute enhancements or projects and route them through the agreed approval process.

Minimum Experience and Qualifications 
• Minimum 5 years of enterprise application support experience.
 • Demonstrable L2/L3 troubleshooting experience across web, enterprise or government applications.
 • Working knowledge of SQL, application logs, web services/APIs, release support and ITSM processes. 
• ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage. 
• Strong client communication, documentation and incident-ownership skills. 
• Previous experience supporting UAE government digital services.
 • Working knowledge of TDRA-hosted applications and related access or deployment processes. 
• Arabic language capability for user and stakeholder coordination.

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