# Senior Microservices Support Engineer — TAWANTECH

Canonical: https://jobxdubai.com/jobs/c96ea19b-senior-microservices-support-engineer
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 24,500 to 39,200 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-06
Apply: https://jobs.workable.com/view/qSF8yvyGbMY3eFXVoYH2Qg/senior-microservices-support-engineer-in-riyadh-at-tawantech

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## Description

Job Summary
We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices.

Key Responsibilities
- Lead Level 2/Level 3 production support for enterprise microservices applications.
- Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams.
- Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues.
- Monitor production systems proactively to identify risks, performance degradation, and potential outages.
- Support application deployments, release management, rollbacks, and environment readiness within OpenShift.
- Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively.
- Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues.
- Drive continuous service improvements by identifying recurring issues and implementing permanent solutions.
- Develop and maintain operational runbooks, knowledge base articles, and support documentation.
- Mentor and provide technical guidance to junior support engineers.
- Collaborate with development teams to improve application reliability, observability, and supportability.
- Participate in release planning, production readiness reviews, and post-implementation validation.
- Support disaster recovery activities, failover testing, and business continuity initiatives.
- Participate in an on-call support rotation for critical production systems.

## Requirements

Required Technical Skills
Technology Stack
- Java 
- Quarkus 
- Spring Boot 
- Redis 
- Message Queue (RabbitMQ, IBM MQ, Kafka, or similar) 
Core Technical Competencies
- Expert-level troubleshooting of distributed microservices applications 
- Strong knowledge of microservices architecture and REST APIs 
- Production monitoring and application performance analysis 
- Root Cause Analysis (RCA) and Problem Management 
- DevOps practices and CI/CD support 
- Containerized application support 
- Linux administration and shell scripting 
- Log analysis and debugging across distributed systems 
Hosting Environment
- Red Hat OpenShift Container Platform (OCP) 

Preferred Experience
- 6–10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE). 
- Minimum 4+ years supporting Java-based microservices in enterprise production environments. 
- Hands-on experience with OpenShift or Kubernetes platforms. 
- Experience supporting highly available, mission-critical applications. 
- Strong understanding of distributed systems, caching strategies, and messaging platforms. 
- Experience working within Agile and DevOps environments. 
- Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage.

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