# Telecalling Agent — White Spot Facilities Management Services LLC

Canonical: https://jobxdubai.com/jobs/c075728c-telecalling-agent
Location: Dubai, UAE
Type: full_time · Level: junior
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-30
Apply: https://jobs.workable.com/view/pLpzH1sJYVd9SXjfoeFYUq/telecalling-agent-in-dubai-at-white-spot-facilities-management-services-llc

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## Description

- Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment.
- Contact potential and existing customers to sell cleaning, maintenance, and AMC services.
- Follow up on enquiries and sales leads and convert them into confirmed bookings.
- Create and manage bookings, confirm service details, and coordinate with the operations teams.
- Address customer concerns professionally and escalate complaints when required.
- Maintain accurate customer records, lead status, and case updates in Salesforce.
- Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality.

## Requirements

- Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.
- Male candidate preferred due to the requirement for rotational and late-night shift coverage.
- Strong spoken and written English; Arabic language skills would be an advantage.
- Previous experience in home services, facilities management, or a similar service-based business is preferred.
- Confident in handling sales conversations, customer complaints, and multiple communication channels.
- Experience using Salesforce or another CRM platform is preferred.
- Willingness to work rotational shifts based on operational requirements is critical.

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