# Business & Data Analyst - ServiceNow HRSD — TAWANTECH

Canonical: https://jobxdubai.com/jobs/adb93990-business-data-analyst-servicenow-hrsd
Location: Riyadh, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 8,820 to 14,700 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-20
Apply: https://jobs.workable.com/view/nsdWyvr4WDpk2nFGCpE4sy/business-%26-data-analyst---servicenow-hrsd-in-riyadh-at-tawantech

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## Description

TAWANTECH is looking for a Business & Data Analyst to support business analysis and data activities on ServiceNow HRSD implementations — gathering requirements, documenting processes, validating HR data, and supporting testing and reporting. This is not an ETL or data-migration-lead role, and it's a great way to build hands-on ServiceNow experience alongside senior consultants.

Key Responsibilities
• Join discovery workshops with HR and business stakeholders to capture requirements.
• Document current- and future-state HR processes, case types, and reporting needs.
• Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
• Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
• Prepare user stories, process flows, acceptance criteria, and test scenarios.
• Support UAT, defect follow-up, and go-live readiness.

## Requirements

✓ 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
✓ Experience gathering requirements, documenting processes, and validating data.
✓ Practical Excel skills — data organization, validation, and presenting findings.
✓ Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
✓ Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
✓ Fluent Arabic, spoken and written — mandatory; professional English required.
 
Preferred Qualifications
•   Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
•   Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
•   Power BI or dashboard/reporting experience.
•   ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.

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