# Guest Services Officer – Guest Service (UAE National) — Hyatt Hotels

Canonical: https://jobxdubai.com/jobs/abu003221-guest-services-officer-guest-service-uae-national
Location: Abu Dhabi, UAE
Type: full_time · Level: junior
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-02
Apply: https://careers.hyatt.com/careersection/10880/jobdetail.ftl?job=ABU003221&lang=en

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## Description

- You will be responsible to provide an excellent and consistent level of service to your customers.

- The Guest Services Officer - Guest Service is responsible to contribute to the smooth and efficient running of the Front Office operations within the Rooms Division.

- Develops a strong knowledge of the hotels’ facilities and services and of the surrounding community.

- Stay current and up to date with all hotel services as well as daily VIP requests and special events.

- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

- Provides guests with information about attractions, facilities, services, and activities outside of the property.

- Obtains necessary tickets and directions to facilities.

- Makes guest reservations for air or other forms of transportation when requested.

- Obtains necessary itinerary tickets.

- Following up of guests lost luggage.

- Ensure proper usage of guest names and respecting privacy.

- To ensure warm welcome and fond farewell is provided to all guests.

- To oversee Concierge operations, doormen, bellmen, valet parking and to supervise the area.

- Respond to complaints and find appropriate solutions

We are seeking passionate, action-oriented, and hardworking individuals with a minimum of one year of experience in hotel operations.
The ideal candidate should possess a strong customer-focused mindset and demonstrate fluent communication skills in both Arabic and English.
Please note that this opportunity is open exclusively to UAE Nationals.

## Requirements

Minimum of one year of experience in hotel operations. Fluent communication skills in both Arabic and English. This opportunity is open exclusively to UAE Nationals.

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