# Senior Systematics Support Engineer (ALS) — TAWANTECH

Canonical: https://jobxdubai.com/jobs/a0bea625-senior-systematics-support-engineer-als
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 14,700 to 29,400 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-06
Apply: https://jobs.workable.com/view/kRgwDG3WE4vXJFwBYKqbvg/senior-systematics-support-engineer-(als)-in-riyadh-at-tawantech

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## Description

Job Summary
We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of critical banking batch and online processing. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor End-of-Day (EOD) batch processing, troubleshoot complex application issues, and work closely with development, infrastructure, and business teams to ensure uninterrupted banking operations.

Key Responsibilities
- Provide Level 2/Level 3 production support for Systematics ALS applications.
- Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
- Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications.
- Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing.
- Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues.
- Monitor application performance, batch execution, and system availability to maintain operational stability.
- Support production deployments, implementation activities, and post-release validation.
- Coordinate with application development, infrastructure, database, and operations teams during production incidents.
- Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
- Participate in disaster recovery exercises, production readiness reviews, and change management activities.
- Mentor junior engineers and provide technical leadership during major incidents.
- Ensure compliance with operational standards, SLAs, and ITIL best practices.

## Requirements

Required Technical Skills
Technology Stack
- COBOL 
- JCL 
- VSAM 
Core Technical Competencies
- Systematics ALS production support 
- EOD/BOD batch monitoring and support 
- Batch scheduling and dependency management 
- Production troubleshooting and root cause analysis 
- JCL debugging and batch recovery 
- VSAM file management and troubleshooting 
- Mainframe production monitoring 
- Incident, Problem, and Change Management 
- Performance monitoring and operational support 
Hosting Environment
- IBM z/OS 
- IBM Mainframe 

Preferred Experience
- 6–10+ years of experience in Mainframe Production Support. 
- Minimum 4+ years supporting Systematics ALS applications in enterprise banking or financial services environments. 
- Strong hands-on experience with COBOL, JCL, and VSAM. 
- Experience supporting large-scale banking batch processing and mission-critical production environments. 
- Experience with enterprise job scheduling tools such as Control-M, CA-7, or equivalent. 
- Familiarity with ITIL-based production support processes. 
- Knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.

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