# Service Advisor — United Motors Group

Canonical: https://jobxdubai.com/jobs/9227ea65-service-advisor
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-05
Apply: https://jobs.workable.com/view/j3MjPszVERWx4si5LTiiNe/service-advisor-in-riyadh-at-united-motors-group

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## Description

High-level Job Purpose Statement
Acts as liaison between the customer and service technicians working in the service facility. Works with customers to determine problems with a vehicle and provide technicians with accurate problem descriptions. Keeps the customer appropriately informed through the service process.

Customer Service
- Greet customers courteously; accurately capture customer vehicle complaint and advise service team
- Attend to inquiries and complaints from customers and resolves problems to ensure all needs are met
- Refer unresolved complaints or queries to the Supervisor reception or appropriate designate for resolution
- Call customers who have had major repairs done in the last month to inquire about vehicle performance
- Call customers to pre-schedule maintenance visits in order to reduce excessive walk-in traffic, waiting time, and to maximize utilization of off-peak business time
Service Process
- Record customer appointments, check service records and stamp service booklets
- Complete customer check list detailing all information provided by the customer in terms of defect or service required
- Enter data on system to obtain an estimate of the work to be performed and advise customer of the job cost estimates
- Complete and process all paperwork, obtain customer signature, estimate repair time and delivery date to the customer, and explain any payment policies
- Communicate with the customer any cost overruns (before they are incurred) or completion delays
- Maintain daily/weekly record of promised delivery dates ensuring that customers are kept informed of the expected completion date
- Receive invoices and obtain payment at the time of vehicle delivery to the customer
Warranty Claims
- Review warranty documentation where the customer requests work to be performed under the manufacturer’s warranty
- Advise and provide explanations to customers where repairs cannot be covered by warranty
- Coordinate and follow up on warranty jobs sent to authorized dealers to ensure timely completion of requested work
- Provide all warranty documentation to Warranty function to support any claims with the franchisor
Service Promotion
- Ensure that all marketing material is properly exhibited in the reception areas
- Mail service promotion material to targeted customers
- Explain to customers special plans and promotions related to maintenance and accessories

## Requirements

Minimum Requirements for the Role
Qualifications: University Degree in Engineering or related field
Experience: Minimum 1 year of experience in automotive maintenance
Knowledge, Skills and Abilities: Excellent verbal and written communication skills, Excellent computer skills, Fluent in English and Arabic, and Excellent interpersonal skills

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