# Collections Supervisor — Ebra

Canonical: https://jobxdubai.com/jobs/6e3c73b6-collections-supervisor
Location: Riyadh, Saudi Arabia
Type: full_time · Level: entry
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-02-10
Apply: https://jobs.workable.com/view/eBwdaSD5YBYdX9L4jmgBbT/collections-supervisor-in-riyadh-at-ebra

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## Description

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

## Requirements

● Maximum of 3 years of experience. 
● Contact customers via phone, email, or approved channels regarding overdue accounts.
● Explain outstanding balances, payment terms, and available repayment options clearly.
● Negotiate payment arrangements.
● Update customer records accurately in the system after each interaction.
● Follow approved scripts, compliance guidelines, and collection procedures.
● Handle customer inquiries, complaints, and escalations professionally.
● Achieve assigned collection targets and service KPIs.
● Escalate high-risk or complex cases to the supervisor when required.
● Maintain confidentiality and data privacy at all times.

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