# Senior Site Reliability Engineer Specialist — Takamol Holding

Canonical: https://jobxdubai.com/jobs/69e88004790a37caa29774de-senior-site-reliability-engineer-specialist
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 8,820 to 13,720 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-28
Apply: https://careers.takamol.sa/jobs/details/69e88004790a37caa29774de

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## Description

Job description :

• Provide support for application incidents across digital platforms, working closely with Platform Engineering, Application Development, and customer support teams to ensure timely resolution according to established SLAs and escalation procedures.

• Operate and monitor the Elastic Observability stack — including Elasticsearch cluster health, Kibana, Fleet Server, APM Server, and Elastic Agent — deployed and managed via ECK on OKE.

• Assist with day-to-day Elasticsearch operations such as index lifecycle management (ILM), snapshot lifecycle management (SLM), data tier housekeeping (hot, warm, cold, frozen), and capacity monitoring.

• Troubleshoot telemetry ingestion issues across logs, metrics, traces, and synthetic monitors, ensuring consistent data collection from all platforms.

• Maintain and update Kibana dashboards, alerting rules, and saved objects under the guidance of the SRE Manager.

• Perform root cause analysis and participate in blameless post-incident reviews to improve system reliability and reduce recurrence.

• Collaborate with Platform Engineering to automate repetitive tasks, improve deployment pipelines, and enhance observability coverage using Terraform, Helm charts, and scripting.

• Develop and maintain support documentation, runbooks, and knowledge base articles aligned to standardized incident response procedures.

• Manage and prioritize incidents and requests via the ticketing system (Jira/ServiceNow), ensuring all incidents, requests, and resolutions are documented in the service management system.

• Participate in an on-call rotation and help reduce operational toil through automation and tooling.

• Monitor and report on key performance metrics related to incident management, including mean time to detect (MTTD) and mean time to resolve (MTTR).

• Collaborate with cross-functional teams and vendor partners to improve overall system reliability, observability maturity, and security posture.

## Requirements

- Bachelor’s degree in Computer Science, IT, Engineering, or related field (or equivalent experience).

- 1–3 years of experience in IT operations, system administration, application support, DevOps, or SRE.

- Familiarity with Observbility tools such as Elastic Stack (Elasticsearch, Kibana, etc.), including basic querying and dashboard usage.

- Knowledge of Linux systems and scripting (Bash, Python, or Go).

- Understanding of monitoring, logging, and alerting concepts.

- Experience with ITSM tools (ServiceNow, Jira, Zendesk) and ITIL practices.

- Strong grasp of incident, problem, and change management.

- Basic experience with cloud native enviroments and containers such as Docker and Kubernetes.

- Strong critical thinking, troubleshooting, and communication skills.

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