# Specialist - VIP Support — Qiddiya Investment Company

Canonical: https://jobxdubai.com/jobs/657a9010e4-specialist-vip-support
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 10,780 to 17,640 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-15
Apply: https://apply.workable.com/j/657A9010E4

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## Description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities
- Operate tailored models, escort procedures, and rapid response to protect executive productivity.
- Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
- Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
- Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
- Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
- Ensure confidentiality and privileged‑access controls for VIP environments.
- Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- ITIL or equivalent preferred
- 2+ years, preferably with majority in end user support
- Experience VIP support in large, multi-vendor enterprises preferred
- Experience in entertainment entities preferred

## Requirements

Bachelor’s degree in IT, Computer Science, or related field
ITIL or equivalent preferred
2+ years, preferably with majority in end user support
Experience VIP support in large, multi-vendor enterprises preferred
Experience in entertainment entities preferred

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