# Associate.Customer Care.Aster Muwaileh Medical Centre — Aster DM Healthcare

Canonical: https://jobxdubai.com/jobs/644-associate-customer-care-aster-muwaileh-medical-centre
Location: Sharjah, UAE
Type: full_time · Level: entry
Monthly salary: AED 7,000 to 11,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2020-11-17
Apply: https://hcdt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/644/apply/email

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## Description

• DO — Key Responsibilities

• Welcome & greet patients & ask query of the patient as per set checklist

• Help in Registration form & Insurance form fill up

• Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients

• Assist patients to complete all necessary forms and documentation including medical insurance

• Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)

• Send patient to concerned counter. Assist patient if required in reaching to the counter

• Handover Patient Registration Cards to the patients

• Act as first level of Problem Solving and grievance handling of patients

• Maintain cordial patient relations

• Ensure patients are informed if a doctor is running late or called out

• Ensure reception area is well maintained, neat and clean

• Ensure all standard protocols set by organization are maintained

• Check with Insurance Coordinator for cases requiring approvals

• Coordinate with Symphony for insurance related matters

• Check with Insurance Coordinator the status of the Insurance card produced by the patient

• Check with the Insurance coordinator about the packages covered

• Receive Patient File

• Enter details in the system

• Get insurance card

• Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service

• Collect money from patients

• Make Backdate billing for pending approvals

• Call & follow-up with patients regarding NP amounts

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