# Associate - Customer Happiness — Aldar Properties

Canonical: https://jobxdubai.com/jobs/5c10be73-associate-customer-happiness
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 11,000 to 15,000 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-04-24
Apply: https://jobs.lever.co/aldar/5c10be73-797c-4418-a625-32b215a0e4cb/apply

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## Description

JOB PURPOSE
Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points

Please note, this role is for a UAE national only

ROLES AND RESPONSIBILITIES
Support the Head of Customer Happiness to:
Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
Adherence to Customer Happiness policies and processes
Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

QUALIFICATION AND EXPERIENCE
RELATED YEAR OF EXPERIENCE:
Min of 4+ years of experience in a customer service or a related field

FIELD OF EXPERIENCE:
Retail estate sector, hospitality, banking sector, Client centric, Service sector.

TECHNICAL AND INTERPERSONAL SKILLS
Good understanding of Customer Relations and Services
Strong knowledge of CRM
Good understanding of the “Design and build” journey for residential Project
Proven strategic thinker with track record of innovation
Good conflict resolution/management skills
Good communication and interpersonal skills

QUALIFICATION
Bachelor’s degree in Business Administration, Marketing, Finance or any related field

## Requirements

Min of 4+ years of experience in a customer service or a related field. Bachelor's degree in Business Administration, Marketing, Finance or any related field.

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