# Partner Support Specialist, Saudi National - 11th of Oct — Tabby

Canonical: https://jobxdubai.com/jobs/591508-partner-support-specialist-saudi-national-11th-of-oct
Location: Riyadh, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-07
Apply: https://tabby.pinpointhq.com/en/jobs/591508

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## Description

At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants — ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships.

You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.

- Partner Communication & Issue Resolution- Provide support to Tabby partners and applicants across chat, email, and phone.
- Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).
- Ensure accurate, timely resolution in line with SLAs and process guidelines.

- Process Adherence & Quality- Apply Partner Support procedures and knowledge-base materials consistently.
- Maintain high QA standards by following templates, knowledge cards, and approved flows.
- Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions.

- Continuous Improvement- Capture insights from partner queries to help identify gaps in workflows and policies.
- Suggest improvements that enhance FCR and CSAT performance.
- Stay current on product, scoring, finance, and payout processes to provide accurate guidance.

- Collaboration & Business Alignment
- Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.
- Support colleagues in achieving collective targets and maintaining a high-performance culture.

- Strong fluency in Arabic and English (both written and verbal).
- Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred).
- Experience in B2B support, call center, or customer operations is a plus.
- Excellent communication, problem-solving, and relationship-building skills.
- High attention to detail and ability to follow structured processes.
- Resilience and confidence in handling demanding partners and escalations.
- Analytical mindset and ability to turn data/feedback into action.
- Self-motivated with strong ownership and accountability.

- Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).
- Bonus Multiplier for month-over-month performance improvement.
- Growth Opportunities within Tabby based on business needs and results.

## Requirements

Bachelor’s degree or higher (business, finance, marketing, operations, or related field preferred). Experience in B2B support, call center, or customer operations is a plus.

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