# Commercial Services Officer — Tibah Airports Operation Co.

Canonical: https://jobxdubai.com/jobs/56e8b8e4-commercial-services-officer
Location: Medina, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 9,800 to 14,700 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-01
Apply: https://jobs.workable.com/view/bJs7Z9CerJ9pqfCLvFZBGG/commercial-services-officer-in-madinah-at-tibah-airports-operation-co.

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## Description

Job Purpose:
The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.

Job Responsibilities:
- Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area.
- Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
- Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
- Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
- Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
- Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
- Prepare performance reports, revenue analysis, and service quality dashboards for management review.
- Support the negotiation and administration of commercial service contracts and agreements.
- Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
- Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
- Maintain accurate records of agreements, permits, and commercial service documentation.

## Requirements

Education requirements: Bachelor's degree in Business Administration, Commerce, or a related field.
Certification Requirements: Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage. 
Experience: Minimum 2 years of relevant experience including 1 year in Airports.
Languages: Arabic (Fluent), English (Proficient).
Technical Skills: 
- MS Office Suite (Word, Excel, PowerPoint).
- Reporting & data analysis.
- Contract & document management.
- Commercial operations systems.

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