# Front Office Training Manager — American Hospital Dubai

Canonical: https://jobxdubai.com/jobs/5020-front-office-training-manager
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 18,000 to 26,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-15
Apply: https://fa-epvs-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5020/apply/email

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## Description

The Front Office Training Manager leads the design, delivery, standardization, and evaluation of training and competency programs for Patient Access and front office teams across American Hospital Dubai and assigned clinics. The role ensures staff are consistently prepared to deliver accurate registration, appointment, insurance, financial, customer service, and patient-navigation processes in accordance with hospital policies, patient safety requirements, service standards, and applicable DHA and JCI expectations

## Requirements

Bachelor’s Degree in Healthcare Administration, Business Administration, Hospitality Management, Education/Training, or a related discipline.Professional certification in Training and Development, Adult Learning, Customer Experience, or a related field is preferred.Strong knowledge of adult-learning principles, competency assessment, training-needs analysis, instructional design, coaching, and training effectiveness measurement.Proficiency in hospital information systems, learning management systems, Microsoft Office applications, reporting tools, and preparation of training materials and dashboards.Experience in hospital Front Office, Patient Relations, Patient Experience, or healthcare operations.Strong knowledge of outpatient workflows, registration, billing, and patient journey processes.Excellent communication, interpersonal, and presentation skills. PROFESSIONAL EXPERIENCE:Preferably 5 years of experience out of which 2 years are in supervising staff with 1 year as an EducatorExperience in competency assessment, quality auditing, workflow standardization, service improvement, and implementation of new systems or operational processes is required.Strong customer-service mindset with a passion for patient-centered care.Ability to identify operational gaps and translate them into practical training solutions.Strong organizational skills and the ability to work across multiple departments and locations.

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