# Room Service Waiter / Waitress — Kempinski Hotels

Canonical: https://jobxdubai.com/jobs/487052-room-service-waiter-waitress
Location: Khobar, Saudi Arabia
Type: full_time · Level: entry
Monthly salary: AED 2,450 to 3,430 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-24
Apply: https://kempinski.pinpointhq.com/en/postings/9e3cefee-ed76-4cfd-89d3-22495babd4df

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## Description

Kempinski Al Othman Hotel Al Khobar Saudi Arabia

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction

Key Responsibilities

- Responsible to Assistant Room Service Manager & Room Service Manager.
- Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
- A courteous, professional and efficient service is provided at all times.
- All duties and tasks are performed as per the tasks required at the outlet.
- Be knowledgeable of all services and products offered by the hotel.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Successfully perform opening and closing procedures established for the assigned outlet

- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

- Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

- Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

- Undertake reasonable tasks and secondary duties as assigned by the Department Head.

- Respond to any changes in the department as dictated by the hotel management.
- Assist in carrying out scheduled inventories of products and operating equipment.
- Perform any other assigned reasonable duties and responsibilities as assigned.
- Projecting at all times a positive and motivated attitude and exercise self-control.
- Ensure that food & beverage service is available for all hotel rooms & suites.
- Correct Service procedures as per the outlines standard of performance
- Ensure communication between Kitchen, Order taker and service team members.

- Required reasonable command of local language and English.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

## Requirements

Required reasonable command of local language and English.

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