# IT Support — moomoo

Canonical: https://jobxdubai.com/jobs/46a4ab89-it-support
Location: Riyadh, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 5,880 to 8,820 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-04
Apply: https://jobs.workable.com/view/9HXh7RPFB1fKDGVJZrayhC/it-support-in-riyadh-at-moomoo

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## Description

This local IT support role assists China HQ in rolling out global IT standards. You will deliver day-to-day IT support, equipment maintenance, basic network support and asset register management for office and retail stores.

Key Responsibilities
- Assist in implementing corporate IT standards, policies and security controls; support project execution, data collection and corrective action implementation;
- Support IT infrastructure deployment for offices and retail sites, including site survey, hardware racking, cable management and basic system initialisation;
- Perform standardised PC deployment, software installation, routine maintenance and endpoint troubleshooting;
- Conduct regular inspection and maintenance for AV systems, access control, CCTV, IP phones and multi-function printers;
- Support administration of DNS and DHCP services; troubleshoot common network issues on user endpoints;
- Support full lifecycle IT asset management: maintain inventory records, goods receipt, stocktaking, maintenance follow-up and asset retirement documentation;
- Assist with daily monitoring, user permission administration support and routine checks on AD, email, NAS, virtualisation and PBX systems;
- Support HQ security and network teams with on-site activities; assist in communication with local regulators, external auditors and third-party vendors, and report on-site status and issues in a timely manner;
- Maintain operational logs, technical documents and SOPs to implement standardised local IT procedures.

## Requirements

- Proactive and execution-oriented; follow defined procedures for daily IT tasks and report identified issues promptly;
- Able to prioritise daily support tickets; escalate unresolved issues in a timely manner to achieve proper closure;
- Practical knowledge of PC hardware, Windows OS and macOS, common office software; experience with OS reinstallation and endpoint troubleshooting;
- Basic understanding of TCP/IP, DHCP, DNS and capable of resolving typical office network faults;
- Hands-on IT skills to complete equipment installation and maintenance following standard operating procedures;
- Basic awareness of Windows Server, Active Directory, email, NAS and virtualisation; relevant working experience is a plus;
- Fluent in Arabic and English. Able to collaborate in a multicultural environment.

Please note: Please note that only candidates selected for further consideration will receive a response.

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