# Chief Growth Officer-Cryptocurrency Exchange — CXM Direct LLC

Canonical: https://jobxdubai.com/jobs/44273045-chief-growth-officer-cryptocurrency-exchange
Location: Dubai, UAE (remote)
Type: full_time · Level: senior
Monthly salary: AED 80,000 to 150,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-30
Apply: https://jobs.workable.com/view/9q7RZsTem7dp3hf3NPRMih/remote-chief-growth-officer-cryptocurrency-exchange-in-dubai-at-cxm-direct-llc

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## Description

Position: Chief Operating Officer (COO), Cryptocurrency Exchange

Reporting Line: Reports directly to the Group Chief Executive Officer (Group CEO).

Location: Fully Remote

General Purpose: Responsible for launching and operationally scaling the cryptocurrency exchange, ensuring excellence in execution, regulatory compliance, and efficient business operations across all functional areas.

Specific Objectives (~12 months):

- Establish a global network of introducing brokers/key opinion leaders (IBs/KOLs) and retail partners to drive customer acquisition and platform growth.
- Define and initiate the licensing roadmap across key jurisdictions to enable compliant operations and future market expansion.
- Implement convenient and reliable fiat on- and off-ramp solutions tailored to the needs of each operational market.
- Build and structure a scalable, cross-functional operations team to support growth, compliance, and service excellence.
- Achieve operational break-even through disciplined cost management, revenue optimization, and strategic scaling.
- Develop and formalize a clear, differentiated unique value proposition (UVP) to guide positioning, messaging, and go-to-market efforts.
- Design and deploy a CRM, client member area (for clients and IBs/KOLs), and a back-office system to support commercial operations, partner management, and internal workflows.

Key Activities:

- Establish and enforce internal operational policies and external partner standards to ensure consistent, compliant, and scalable execution.
- Recruit, structure, and lead a sales team focused on acquiring and managing relationships with crypto Introducing Brokers/Key Opinion Leaders (IBs/KOLs).
- Build and oversee a compact, results-driven marketing team focused on events, affiliate programs, and performance marketing initiatives.
- Identify, evaluate, and onboard payment service providers (PSPs) to support reliable fiat on- and off-ramp capabilities in key markets.
- Set up and operationalize a customer support function, including recruitment, training, and certification of support agents to ensure consistent service standards.
- Develop a comprehensive business plan and execution roadmap outlining operational priorities, growth strategies, financial projections, and resource requirements.
- Lead the rollout of a minimum viable product (MVP), conduct user testing, and validate product-market fit prior to full-scale market launch.
- Establish the technological infrastructure necessary to support core operational processes and policies, including but not limited to fraud prevention, compliance, and risk management systems.
- Define key performance indicators (KPIs) for all critical processes and implement a business intelligence (BI) dashboard for executive and board-level reporting.
- Map and define the end-to-end customer journey to optimize user experience, retention, and conversion across all touchpoints.

Benefits
Employer Value Proposition:

- Founding team with decades of leadership experience in crypto and FX markets, including deep expertise in liquidity provision and risk management.
- Proven track record with over 100 white-label crypto exchanges successfully delivered.
- Existing global network of introducing brokers (IBs), enabling immediate distribution and acquisition momentum.
- Deep expertise in China and Southeast Asia markets, offering region-specific insight, partnerships, and go-to-market capabilities.
- Best-in-class B2B sales processes and operational know-how across crypto and financial technology sectors.
- Strategic, founder-facing role with full ownership over operational execution and platform scale-up.
- Opportunity to shape and launch a new exchange brand backed by tested infrastructure and global market ambition.
- Operated by founders located in clean, regulated jurisdictions, ensuring institutional readiness and long-term compliance integrity.
- Clear long-term vision and strategic direction set by the founding team, with a strong commitment to sustainable growth and value creation.
- Fully capitalized and execution-ready, eliminating fundraising distraction and enabling immediate go-to-market focus.
- Fully functional technical MVP in place, allowing the COO to focus on scaling, partnerships, and operational excellence from day one.
- Effective, hands-on board and a low-bureaucracy environment enabling fast decision-making and high operational autonomy.
- Potential for equity participation, profit sharing, and meaningful long-term upside aligned with performance and growth milestones.
- Flexible work model with hybrid or fully remote setup, plus access to the Group’s collective expertise and operational support resources.
- Realistic path to become Chief Executive Officer (CEO) within 12 months based on performance and strategic alignment.
- Backed by a larger group with fully staffed finance, customer support, and operations teams providing shared services and scalability from day one.

Assessment Pr

## Requirements

Key Competences:

- Strategic and operational planning: ability to structure business models, roadmaps, and execution frameworks aligned with company goals.
- Crypto-native business development: deep understanding of the crypto ecosystem, including introducing brokers, affiliate models, and fiat/crypto flows.
- Regulatory and compliance acumen: familiarity with global licensing processes, risk frameworks, and operational controls for crypto exchanges.
- Cross-functional team leadership: proven ability to build and manage lean, high-performing teams across sales, marketing, support, and operations.
- Technology infrastructure oversight: capability to define, integrate, and govern operational tech stacks supporting KYC, fraud prevention, and customer service.
- Customer experience design: expertise in mapping customer journeys and optimizing UX across digital platforms.
- KPI design and reporting: proficiency in defining process metrics and leading the development of BI dashboards for internal and board-level stakeholders.
- Product-market validation: experience in managing MVP launches, interpreting user feedback, and adapting offerings to improve fit and performance.
- Business systems architecture and vendor management: ability to define business requirements, evaluate technical solutions, and oversee the implementation of CRM, client portals, and operational back-office systems.

Likely Current Job:
Candidates are likely serving as Chief Operating Officer or Senior Operations Leaders within:

- Centralized cryptocurrency exchanges (CEXs), particularly those with hands-on experience in building support functions, partner channels, and back-office infrastructure
- Crypto exchanges with global or multi-jurisdictional operations requiring licensing, fiat integrations, and scalable client-facing systems

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