# Senior Sales Associate — Fakeeh Care Group

Canonical: https://jobxdubai.com/jobs/3d5b2852-senior-sales-associate
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-22
Apply: https://careers.fakeeh.care/jobs/senior-sales-associate-1784794571

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## Description

Job Purpose:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}To lead sales performance on the shop floor by driving revenue, handling complex customer cases, supporting the team, and applying strong optical knowledge to ensure high-quality customer experience and business results.
Key Responsibilities and Duties:
- Drive high-value sales, upselling, Cross-selling and promotions execution.
- Support store in achieving targets and improving conversion & ATV.
- Act as role model in sales behavior and customer handling.
- Handle complex customer cases, objections, and complaints.
- Ensure delivery of a premium and consistent customer experience.
- Build strong relationships with VIP and returning customers.
- Understand prescriptions, lenses, and product matching.
- Guide customers confidently before and during technical handling.
- Support opticians in explaining technical solutions in a sales-friendly way.
- Ensure accurate handling of POS transactions and insurance sales.
- Support team in resolving insurance-related issues.
- Maintain compliance with company policies and procedures.
- Support checking orders for basic accuracy and customer expectations.
- Ensure smooth coordination with optician/technician before delivery.
- Reduce customer complaints related to miscommunication or wrong selection.
- Support onboarding and training of sales associates.
- Guide team on selling techniques and customer handling.
- Monitor floor performance and support improvement.
- Monitor product availability and highlight fast/slow-moving items.
- Ensure proper display and product presentation.
- Support stock control and reporting of issues.
- Support Store Manager in daily operations and floor supervision.
- Act as shift leader when required.
- Ensure compliance with company standards and procedures.
- Other duties as assigned within the scope of the job.

Requirements:
Skills and Abilities:
li.li1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000} ul.ul1 {list-style-type: '— '}- Strong sales leadership and customer handling skills.
- Good knowledge of optical products and prescriptions.
- Strong problem-solving and decision-making ability.
- Ability to coach and guide junior staff.
- Excellent communication and interpersonal skills.
Experience:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- 3–5 years in retail sales (optical preferred).
Education:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- Bachelor’s Degree preferably related field.
Language:
- Excellent command of oral and written English and Arabic.

Licenses / Certifications:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- Not mandatory (optical knowledge preferred).

## Requirements

Skills and Abilities:
li.li1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000} ul.ul1 {list-style-type: '— '}- Strong sales leadership and customer handling skills. 
- Good knowledge of optical products and prescriptions. 
- Strong problem-solving and decision-making ability. 
- Ability to coach and guide junior staff. 
- Excellent communication and interpersonal skills.
Experience:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- 3–5 years in retail sales (optical preferred).
Education:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- Bachelor’s Degree preferably related field.
Language:
- Excellent command of oral and written English and Arabic.

Licenses / Certifications:
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Carlito; color: #000000}- Not mandatory (optical knowledge preferred).

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