# Senior Systematics Support Engineer (IM/ST) — TAWANTECH

Canonical: https://jobxdubai.com/jobs/384564e4-senior-systematics-support-engineer-im-st
Location: Riyadh, Saudi Arabia
Type: full_time · Level: senior
Monthly salary: AED 24,500 to 39,200 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-06
Apply: https://jobs.workable.com/view/7X24CjfD71fUmpdDLmYEst/senior-systematics-support-engineer-(im%2Fst)-in-riyadh-at-tawantech

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## Description

Job Summary
We are seeking an experienced Senior Systematics Support Engineer (IM/ST) to provide operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization, the engineer will lead production incident resolution, monitor end-of-day (EOD) batch processing, troubleshoot system issues, and collaborate with application development, infrastructure, and operations teams to maintain business continuity.

Key Responsibilities
- Provide Level 2/Level 3 production support for Systematics IM/ST applications.
- Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
- Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs.
- Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations.
- Perform root cause analysis (RCA) and implement preventive measures for recurring production issues.
- Monitor application health, system performance, and batch execution to ensure operational stability.
- Support application releases, production deployments, and implementation activities.
- Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues.
- Maintain operational documentation, batch schedules, runbooks, and knowledge base articles.
- Participate in disaster recovery testing, production readiness reviews, and change implementation.
- Mentor junior support engineers and provide technical guidance during major production incidents.
- Ensure compliance with SLAs, operational procedures, and ITIL best practices.

## Requirements

Required Technical Skills
Technology Stack
- COBOL 
- JCL 
- VSAM 
Core Technical Competencies
- Systematics IM/ST production support 
- EOD/BOD batch monitoring and support 
- Batch scheduling and job dependency management 
- Production troubleshooting and root cause analysis 
- JCL debugging and optimization 
- VSAM file management and troubleshooting 
- Mainframe production monitoring 
- Incident, problem, and change management 
- Performance monitoring and operational support 
Hosting Environment
- IBM z/OS 
- IBM Mainframe 

Preferred Experience
- 6–10+ years of experience in Mainframe Production Support. 
- Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments. 
- Strong hands-on experience with COBOL, JCL, and VSAM. 
- Experience supporting large-scale batch processing and mission-critical production systems. 
- Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent. 
- Experience working in ITIL-based production support environments. 
- Knowledge of banking core systems and transaction processing is highly desirable.

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