# Reservations and Communication Centre Agent — Radisson Hotel Group

Canonical: https://jobxdubai.com/jobs/32386-reservations-and-communication-centre-agent
Location: Riyadh, Saudi Arabia
Type: full_time · Level: entry
Monthly salary: AED 5,880 to 8,820 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-24
Apply: https://radissoncareers.com/job/reservations-and-communication-centre-agent-in-riyadh-saudi-arabia-jid-32386

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## Description

Job Description

- Respond promptly and courteously to all reservation inquiries via phone, email, and online channels.

- Process new bookings, modifications, and cancellations accurately in the reservation system.

- Ensure all information is recorded correctly, including guest details, special requests, and payment information.

- Promote hotel facilities and upsell room categories and packages to maximize revenue.

- Maintain strong product knowledge of the hotel, room types, rates, and promotions.

- Handle guest inquiries and complaints professionally, ensuring satisfaction and resolution.

- Coordinate with the Front Office, Sales, and Revenue departments to ensure smooth guest experiences.

- Follow up on tentative and group bookings, ensuring conversion and accuracy.

- Prepare daily reservation reports and assist in updating occupancy forecasts.

- Maintain confidentiality of guest information and adhere to company policies and procedures.

Qualifications

- Diploma or Bachelor’s degree in Hospitality, Business, or a related field.

- Previous experience in a reservations or customer service role, preferably in the hospitality industry.

- Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS).

- Excellent communication skills in English (Arabic is a plus).

- Strong organizational and multitasking abilities.

- Customer-oriented attitude with a focus on problem-solving.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Attention to detail and accuracy in data entry.

## Requirements

Diploma or Bachelor's degree in Hospitality, Business, or related field; Previous experience in a reservations or customer service role; Proficiency in hotel reservation systems (e.g., Opera, Fidelio, or similar PMS); Excellent English communication skills (Arabic a plus); Strong organizational and multitasking abilities; Customer-oriented with problem-solving focus; Ability to work under pressure and handle multiple tasks; Attention to detail and accuracy in data entry.

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