# Manager, Customer Support & Training - ADNOC Distribution — ADNOC

Canonical: https://jobxdubai.com/jobs/32000-manager-customer-support-training
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 25,000 to 40,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-31
Apply: https://jobs.adnoc.ae/us/en/job/32000/apply

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## Description

The Manager, Customer Support & Training, leads the strategy, operations, and people agenda that enable consistently excellent customer experiences across all service channels. The role sets the vision and governance for contact center performance, quality assurance, and enterprise learning, ensuring that capabilities, tools, and processes translate into measurable improvements in satisfaction, efficiency, and compliance. Acting as the single point of leadership for both Quality & Training and the Calls & Service Centre, the position drives digital and service transformation while building a culture of empathy, accountability, and continuous improvement.

The Manager, Customer Support & Training, leads the strategy, operations, and people agenda that enable consistently excellent customer experiences across all service channels. The role sets the vision and governance for contact center performance, quality assurance, and enterprise learning, ensuring that capabilities, tools, and processes translate into measurable improvements in satisfaction, efficiency, and compliance. Acting as the single point of leadership for both Quality & Training and the Calls & Service Centre, the position drives digital and service transformation while building a culture of empathy, accountability, and continuous improvement.

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