# Telesales Officer (Outsource role) — ADIB

Canonical: https://jobxdubai.com/jobs/1780-telesales-officer-outsource-role
Location: Dubai, UAE
Type: contract · Level: entry
Monthly salary: AED 9,000 to 14,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-06-17
Apply: https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1780/apply/email

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## Description

Role : Telesales Officer Location : Jafza / Dubai Role Purpose: Participate in the achievement of Tele-calling activities assigned to the Telesales Unit Key Accountabilities of the role • Execute Tele-calling activities as assigned to the team, • Enhance ENR / Takaful sales, card activation rates, control customer attrition, • Ensure minimum requirement of calls are made, • Ensure compliance with bank policies and procedures, • Ensuring guidelines are adhered to and call quality is maintained while interacting with clients, • Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and • Ensure deliverables are of the right level of service. Specialist Skills / Technical Knowledge Required for this role: • Excellent communication skills • Good problem-solving skills • Display flexibility in dealing with clients and other team members • Customer service skills in order to resolve customer complaints Previous experience required (if any) • Previous banking experience in similar role • Fair understanding of product and services provided by the bank • Understanding of customer relationships • Good interpersonal & convincing skills • Basic MS Office skills

## Requirements

Specialist Skills / Technical Knowledge Required for this role:
- Excellent communication skills
- Good problem-solving skills
- Flexibility in dealing with clients and team members
- Customer service skills to resolve customer complaints
- Previous banking experience in a similar role (preferred)
- Fair understanding of products and services provided by the bank
- Understanding of customer relationships
- Good interpersonal & convincing skills
- Basic MS Office skills

Previous experience required (if any):
- Previous banking experience in a similar role

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