# Reservations Agent at InterContinental Dubai Marina — IHG Hotels & Resorts

Canonical: https://jobxdubai.com/jobs/169981-reservations-agent-at-intercontinental-dubai-marina
Location: Dubai, UAE
Type: full_time · Level: junior
Monthly salary: AED 8,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-12
Apply: https://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/169981/apply/email

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## Description

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Reservations Agent.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day:

Your role will include but not be limited to:

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Handle all reservation inquiries via phone, email, and online channels promptly and professionally.

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Process reservations in accordance with hotel standards and brand guidelines.

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Maximize room occupancy and revenue by using up-selling and cross-selling techniques.

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Maintain up-to-date knowledge of room types, rates, promotions, packages, and hotel facilities.

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Ensure accuracy in guest profiles, billing instructions, and special requests.

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Assist with group bookings and coordinate with Sales & Events for special requirements.

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Liaise closely with Front Office, Sales, and Revenue teams to ensure seamless communication.

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Monitor availability and adjust reservations accordingly to optimize room inventory.

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Resolve guest issues and requests in a timely and courteous manner.

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Maintain accurate records and reports as required by management.

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Maintain confidentiality of guest and hotel information at all times.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.

• Learn new skills, receive mentorship, and have opportunities for career growth.

• Be part of a supportive team that values collaboration and fun.

•
Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• 2+ years in a similar role.

• Strong communication skills and ability to stay calm under pressure.

• Passion for hospitality with a focus on guest satisfaction.

•
Positive and approachable personality.

What you can expect from us:

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate

## Requirements

2+ years in a similar role.
Strong communication skills and ability to stay calm under pressure.
Passion for hospitality with a focus on guest satisfaction.
Positive and approachable personality.

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