# F&B Outlet Supervisor — IHG Hotels & Resorts

Canonical: https://jobxdubai.com/jobs/168733-f-b-outlet-supervisor
Location: Muscat, Oman
Type: full_time · Level: mid
Monthly salary: AED 3,339 to 6,678 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-16
Apply: https://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/168733/apply/email

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## Description

The F&B Outlet Supervisor is responsible for overseeing the day-to-day operations of the assigned food and beverage outlet, ensuring excellent guest service, efficient operations, high-quality standards, and maximum guest satisfaction. The position provides leadership and guidance to the F&B team during each shift, ensuring that hotel standards, service procedures, hygiene requirements, and company policies are consistently followed. The Supervisor also supports the Outlet Manager in achieving departmental revenue, cost-control, and guest satisfaction objectives.

YOUR DAY-TO-DAY:

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Supervise the daily operation of the assigned F&B outlet and ensure smooth service throughout the shift.

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Ensure the outlet is properly prepared before opening and appropriately closed after service.

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Allocate duties and workstations to team members according to business levels and operational requirements.

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Monitor guest flow, table allocation, service sequence, and overall outlet efficiency.

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Ensure all food and beverage products are served according to established quality and presentation standards.

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Monitor stock levels and coordinate with relevant departments to ensure product availability.

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Assist with inventory, requisitions, receiving, storage, and stock control procedures.

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Monitor operating equipment and ensure proper handling and maintenance.

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Ensure the outlet is clean, organized, and maintained according to hotel standards.

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Deliver friendly, professional, and personalized service to all guests.

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Welcome guests and ensure their needs are anticipated and addressed promptly.

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Handle guest feedback and complaints professionally and seek appropriate solutions.

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Follow up with guests to ensure satisfaction and encourage positive experiences.

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Maintain strong knowledge of the outlet's menu, beverages, promotions, and hotel facilities.

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Promote appropriate food and beverage offerings, upselling opportunities, and promotions.

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Brief the team before each shift regarding reservations, VIP guests, promotions, special events, and operational requirements.

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Coach, train, and motivate team members to consistently achieve service standards.

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Monitor employee performance and provide constructive feedback.

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Support the onboarding and training of new team members.

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Encourage teamwork, professionalism, and positive communication within the department.

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Ensure grooming, punctuality, attendance, and personal hygiene standards are maintained.

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Assist the Outlet Manager with performance evaluations and staff development.

WHAT WE NEED FROM YOU:

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Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.

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Minimum 2–3 years of experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.

## Requirements

Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred. Minimum 2–3 years of experience in Food & Beverage operations, preferably within a hotel or upscale restaurant environment.

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