# Guest Service Agent - InterContinental Abu Dhabi — IHG Hotels & Resorts

Canonical: https://jobxdubai.com/jobs/167505-guest-service-agent-intercontinental-abu-dhabi
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 8,000 to 12,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-19
Apply: https://fa-evax-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/167505/apply/email

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## Description

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences for our guests through genuine hospitality, personalized service, and attention to detail. We are currently looking for a warm, confident, and service-oriented Guest Service Agent to join our Front Office team.

A little taste of your day-to-day:

As a Guest Service Agent, you will be one of the key points of contact for our guests throughout their stay. From creating a warm welcome at check-in to ensuring a smooth departure, you will play an important role in making every interaction feel personal, effortless, and memorable.

• Welcoming guests warmly and providing a professional and efficient check-in and check-out experience.

• Handling guest registrations, room assignments, keys, payments, and other Front Office procedures accurately.

• Providing guests with information about hotel facilities, services, restaurants, promotions, and the local area.

• Recognizing IHG One Rewards members, returning guests, and VIPs and supporting the delivery of personalized experiences.

• Understanding guest preferences and anticipating their needs wherever possible.

• Handling guest enquiries, requests, and feedback promptly and professionally.

• Taking ownership of guest concerns and coordinating with the appropriate departments to ensure timely resolution and follow-up.

• Maintaining accurate guest profiles and ensuring relevant preferences and information are updated in the hotel system.

• Managing room-related requests and coordinating closely with Housekeeping to support smooth arrivals and room readiness.

• Processing payments, deposits, and other financial transactions accurately in accordance with hotel procedures.

• Answering telephone calls and responding to guest enquiries in a warm and professional manner.

• Supporting special arrangements for birthdays, anniversaries, VIP stays, and other memorable occasions.

• Maintaining up-to-date knowledge of hotel occupancy, room types, facilities, services, events, and promotions.

• Ensuring guest privacy, security, and confidentiality are maintained at all times.

• Supporting the Front Office team during busy arrival and departure periods.

• Maintaining professional grooming and presentation standards at all times.

• Demonstrating IHG values through genuine, respectful, and professional interactions with guests and colleagues.

What we need from you:

• Previous experience as a Guest Service Agent, Front Office Agent, Receptionist, or in a similar guest-facing hospitality role.

• Previous experience within a luxury or int

## Requirements

Previous experience as a Guest Service Agent, Front Office Agent, Receptionist, or in a similar guest-facing hospitality role. Previous experience within a luxury or international (assumed) hotel environment.

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