# Technical Manager - L0 / L1 Management — du

Canonical: https://jobxdubai.com/jobs/12558-technical-manager-l0-l1-management
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 20,000 to 35,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-14
Apply: https://fa-ewnx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/12558/apply/email

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## Description

Key Accountabilities

• Perform incident triage and prioritization

• Perform basic troubleshooting to identify root cause and provide L0 support

• Monitor SLA, MTTR and service KPIs to meet the highest performance

• Produce operational reports and dashboards

• Manage vendors for incident resolution

• Coordinate change management/upgrades/fixes

•
Proposing Roadmap feature improvements

Qualifications:

• Bachelor in IT/Telecom

•
Experience: 3–5 years

Experience:

• 5 years’ experience in Operation Support and KPI reporting

• Proficiency in telco digital process and BSS process including ITIL and TM Forum AI operation processes

• Experience in BSS Vendor Management (escalation, reporting, operation improvement)

•
Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

Skills:

• Good knowledge of telecommunications technologies and digital services, API, Artificial Intelligence, and cloud-based services.

• Deep knowledge about Service Management tools (like Service Now, Jira), SLA and KPI reporting tools and Vendor Management

• Good knowledge of AI operation processes and TM Forum zero touch AI Operation

## Requirements

Bachelor in IT/Telecom; 3–5 years experience (with 5 years’ experience in Operation Support and KPI reporting); Proficiency in telco digital processes and BSS processes including ITIL and TM Forum AI operation processes; Experience in BSS Vendor Management (escalation, reporting, operation improvement).

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