# IT Support Engineer — NMC Healthcare

Canonical: https://jobxdubai.com/jobs/12389-it-support-engineer
Location: Abu Dhabi, UAE
Type: full_time · Level: mid
Monthly salary: AED 12,000 to 20,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-11
Apply: https://eiby.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/12389/apply/email

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## Description

The engineer acts as the first point of contact for technical issues, ensuring prompt resolution of incidents and service requests while maintaining high levels of user satisfaction and system availability.

## Requirements

Education and Certification – Bachelor’s degree in information technology, Computer Science, or a related field. Experience 2–5 years of experience in IT support, helpdesk, or desktop support roles. Hands-on experience in troubleshooting desktops, laptops, printers, and endpoint devices. Experience in providing first-level support for enterprise/business applications. Familiarity with Windows operating systems, Microsoft Office applications, and common IT tools. Basic knowledge of networking concepts, Active Directory, and remote support tools.   Technical Skills Knowledge of hardware diagnostics and troubleshooting. Understanding of ticketing systems and IT service management processes. Basic understanding of LAN/WAN, Wi-Fi, VPN, and printer management. Experience with endpoint security and antivirus solutions. Good communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and under pressure. Customer service-oriented mindset with attention to detail. Microsoft Certification or equivalent certification ITIL Foundation Certification Soft Skills Preferred Certifications (Optional) Microsoft Certification or equivalent certification ITIL Foundation Certification

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