# Patient Relations Coordinator — Dr. Sulaiman Al Habib Medical Group

Canonical: https://jobxdubai.com/jobs/02b34093-patient-relations-coordinator
Location: Riyadh, Saudi Arabia
Type: full_time · Level: entry
Monthly salary: AED 4,900 to 7,840 per month (employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-21
Apply: https://talents.hmg.com/jobs/patient-relations-coordinator-1789375419

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## Description

Job Purpose / Objective

Coordinate and contact patients in inpatients area and resolve patients’ complaints, obtain suggestions and settle unusual situations with complete patient satisfaction and ensure a high level of quality care and services to patients and their families.

Key Responsibilities / Accountabilities

- Coordinate with all the Inpatient Services concerns in all routine and necessary matters and take charge of all basic needs related to Patient Care.

- Serve as liaison between the HMG, patients and their families and perform all coordinator functions common to the unit level as required.

- Explain the HMG's policies and procedures to patients and communicates their problems, questions and concerns to appropriate staff members.

- Discuss the patients’ issues with line manager on all pending issues.

- Collect patient’s suggestions, questionnaires and forwards to the concerned department for necessary actions.

- Organize and guide patients, visitors and guests for necessary matters

- Attend Patient Relations program/meetings for staff to improve communicating with patient.

- Perform professional patient care services, assist and take charge of all basic needs related to patient.

- Maintain cleanliness in his/her assigned reception area.

- Participates in person-centered care initiatives undertaken by HMG.

- Enriches patient experience with compassion, respect and dignity.

- Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities.

Requirements:
Education/ Professional Qualification
1. Educational : College graduate or Diploma holder
2. Professional : Any discipline, preferably in Health Administration.

Experience
At least One year of relevant experience.

Professional Licensing / Certification / Training
N/a

## Requirements

Education/ Professional Qualification
1. Educational : College graduate or Diploma holder
2. Professional : Any discipline, preferably in Health Administration.

Experience 
At least One year of relevant experience.

Professional Licensing / Certification / Training 
N/a

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